COVID-19 General Information
Free Travel Assistance Insurance, with COVID-19 coverage
Within the reactivation of the Caribbean operations, Evelop airline offers a fully free Travel Assistance Insurance, with COVID-19 coverage with your flight ticket, to offer assistance in your destiny, regardless of the route.
View insurance coverage.
Health reasons why a passenger should not enter the airport
As required by the authorities, upon arrival at the airport, you will have to make a Health Statement
Download here the health statement
Forms and entry restrictions for different countries
Before arriving in Spain, international passengers must fill in the PLC (Passenger Locator Card) on www.spth.gob.es or with SPTH app (you can find it on Google Play and in the App Store). On an exceptional basis, it will be accepted in paper format when it cannot be filled in electronically.
Important information for flights departing from Dominican Republic, Cuba and Mexico.
We inform you that the Spanish Government has communicated that all passengers flying from Dominican Republic or Cuba to Spain from 1st of February to 14th of March 2021, and all passengers flying from Mexico to Spain from 22nd of February to 14th of March will need to provide a negative PCR, TMA or RT-LAMP result that has been carried out no more than 72 hours before the time of arrival in Spain, regardless of the hygienic-sanitary measures already in place within the borders of the country.
Children under 6 years old are exempt from diagnostic testing for active SARS-CoV-2 infection, in order to enter Spain.
For more information, visit the official web site https://www.spth.gob.es/.
IMPORTANT NOTICE: Given the rapidly evolving international response to the VOC-19 outbreak, Evelop cannot guarantee the accuracy and timeliness of the information published on this page. We recommend that you check the information on the official agency links before travelling.
From 2021 onward it is compulsory for all passengers over the age of 2 to fill in the Electronic Health Questionnaire when leaving or entering Mexican airports. This questionnaire can be found on the web page www.vueloseguro.com and can be accessed from any device that is connected to the internet. https://afac.hostingerapp.com.
Mandatory guidelines for travellers who enter the Dominican Republic without symptoms from countries with active transmission of the coronavirus disease 2019 (COVID-19) with a link to the PUJ Diagram and a link to download the mandatory form.
Please find detailed below the information on the start-up, as of next November 29, of the Electronic Ticket Portal of Entry and Exit of the Dominican Republic.
This Unique portal will be from that date the means of registration and filling in the information required by the General Directorate of Migration, the General Directorate of Customs and the Ministry of Public Health, of all passengers entering or leaving the Dominican Republic, whether they are Dominican or foreigners.
This digital form will replace the completion of all the physical forms that are required to date. From November 29 to January 1, 2021, the two forms of information filling will be allowed: the current one through physical forms, and the new form through the digital form. As of January 2021, the digital filling of this form will be mandatory and exclusive. This form must be filled out prior to the passage of passenger migration. The form is accessed through the following link:
That page also contains detailed steps for filling it out and is in English and Spanish. In the link below, you will find a section with frequently asked questions:
We inform you that the Cuban Government has communicated that, as of the 10th of January 2021, they will request a negative PCR result that has been carried out no more than 72 hours prior to entry to their country, regardless off the hygienic-sanitary measures already in place within the borders of the country.
You can check the updated travel restrictions by country at the following link:
#EvelopTeCuida: new measures to provide you with the highest levels of safety and peace of mind throughout your trip
Evelop takes care of you during every phase of your trip to offer you the highest levels of safety and peace of mind:
Before you set off, please read this important information carefully:
The Spanish Aviation Safety Agency has restricted access to terminal buildings to passengers with a valid ticket or boarding pass within 6 hours of the scheduled departure of their flight and in the case of minors, people with reduced mobility or any other duly justified cause, to the companions of these passengers who are strictly necessary.
We recommend that you go to the airport well in advance of your flight; different checks are taking place in some countries that can considerably extend the procedures before flying.
When planning your trip, please note that many of the shops and restaurants at the airport may be closed.
As required by the authorities, you will have to make a Health Statement to confirm that: you do not have any symptoms, you have not been diagnosed with COVID-19, you have not been in direct contact with an infected person and you are not in a mandatory quarantine period.
Continuing with our new #EvelopTeCuida security measures, and thanks to the commercial agreement between Evelop and InterMundial, you can now carry out all the different types of COVID-19 tests at a special price (please note that this discount is only valid for customers who have purchased a flight with Evelop):
- PCR test: €95*
- Antigen test: €35
- Serologic test: €40
Children under the age of 6 years old will not be required to show their negative test result for active infection for Sars-CoV-2 obtained by any of the mentioned diagnostic tests .
Once you have purchased your flight with Evelop, you will receive, along with your flight documents, an InterMundial coupon with a discount voucher and instructions for its use.
IMPORTANT NOTICE: these tests are only available in Analiza laboratories network distributed throughout the Spanish territory. Therefore, this offer will be not available for tests outside of Spain
You can check the baggage information in the following link.
Please use a mask that covers your nose and mouth, preferably a surgical one or a superior one, at all times. Remember to bring sufficient masks depending on the duration of the trip and the manufacturer’s instructions.
Children under 6 years old and those who are unable to wear a mask for medical reasons are exempt from the mandatory use of a mask.
If a passenger does not comply with the indicated measures, access will be denied to the terminal building, the aircraft or they will be disembarked if the incident has occurred before the aircraft doors have been closed. Remember that they may be sanctioned if they fail to comply with the measures set out by the State.
In line with our #EvelopTeCuida programme, we would like to let you know that you can change the date of or cancel your flight free of charge, up to 24 hours before your date of departure, in the event you test positive for COVID-19.
Please get in touch with our Customer Service department (971448082 / email@example.com) to change or cancel your flight. You will be asked to submit a document from an authorised centre confirming that you have tested positive for COVID-19.CANCELLATION/CHANGE OF DATE TERMS AND CONDITIONS FOR PURCHASED FLIGHTS
- Affected flights: Any flight if the passenger tests positive for COVID-19.
- Date change: only one free change per passenger on Evelop flight before 31st December 2021.
- Flight change/cancellation deadline: up to 24 hours before the flight departs.
- This benefit will be extended to up to a maximum 4 other passengers in the same booking.
- Required documentation: document confirming a positive COVID-19 test carried out at an authorised centre between 15 days and 24 hours before the flight departs. The company reserves the right to request the original document.
Security measures to be taken within the airport
To make your flight as pleasant and safe as possible, the following measures have been taken on our transoceanic flights:
Important information for after your flight.